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LegalTerms & customer consent
Terms & Conditions,
+ Customer Consent.
Please read these terms in full before booking. They cover your use of our website, the cancellation policy for sessions and memberships, and the safety conditions of cryotherapy and hyperbaric oxygen treatment.
Liability waiver
The information, including but not limited to, text, graphics, images and other material contained on Our website are for informational purposes only. The purpose of Our website is to promote broad consumer understanding and knowledge of cryotherapy and hyperbaric hydroxy therapy. It is not intended to be a substitute for professional medical advice. Cryotherapy or hyperbaric hydroxy therapy is not recommended as a form of treatment for any illness or disease without direction from your healthcare professional. Our cryo chamber & hyperbaric chamber are not a medical device and should not be considered a medical device. Reliance on any information appearing on this website is solely at Your own risk.
Disclaimers
1.1We do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. You agree that access to the Website is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.
1.2Images of the Products (and any associated packaging) on the Website are illustrative only. Whilst We have made every effort to display the Products featured on the Website as accurately as possible, the colours We use, and the display and colour capabilities of Your particular computer monitor, will greatly affect the colours You actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that Your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.
1.3We endeavour to present the most recent, most accurate, and most reliable information on the Website at all times. However, We make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to the Website or to update Product information at any time without prior notice and without any liability on Our part.
1.8 · Important — Limitations of liability — please read
1.8.1SUBJECT TO CONDITIONS 1.9.2 TO 1.9.4, IF WE FAIL TO COMPLY WITH THESE CONDITIONS, WE ARE RESPONSIBLE TO YOU FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THESE CONDITIONS OR OUR NEGLIGENCE. LOSS OR DAMAGE IS CONSIDERED FORESEEABLE WHERE IT IS AN OBVIOUS CONSEQUENCE OF THE BREACH OR WAS CONTEMPLATED BY US AND YOU AT THE TIME THAT THE RELEVANT CONTRACT WAS MADE.
1.8.2THE PRODUCTS ARE SOLD ONLY FOR DOMESTIC AND PRIVATE USE. WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF OR INTERRUPTION TO BUSINESS, OR LOSS OF REVENUES, PROFITS, GOODWILL OR BUSINESS OPPORTUNITY.
Terms & Conditions
Please note that we may amend these from time to time. Every time you wish to place an order, please check those to ensure you understand the Conditions as they apply at that time.
Introduction
1.1This Website is owned and operated by Le Chalet Cryo Ltd, trading as Le Chalet Clinic.
Registered office is 201 Haverstock Hill, Second Floor, c/o FKGB, London NW3 4QG, England.
Trading address is Unit 10, DS3 Link, 34 North Colonnade, Canary Wharf, London E14 5HX, England.
All business-to-consumer and e-commerce activities of Le Chalet Cryo Ltd are conducted under the trading name Le Chalet Clinic. Any contract You enter into through the Website will be with Le Chalet Cryo Ltd.
Orders and cancellation
4.2.1If You order from Us You have the right to cancel Your order at any point up to the end of fourteen calendar days after the day on which You receive the Goods. We cannot accept cancellations after this period.
If you provide more than 12 hours' notice of cancellation prior to the start time of a treatment, your Credit will be refunded. If your booking is cancelled within 12 hours of the start time of the treatment ("Late Cancellation") or in case you fail to attend the Class ("No-Show"), you will lose your credit. If on one of our unlimited Memberships, you will be charged a £15 No-Show / £10 Late Cancellation fee.
Memberships must be cancelled via Customer's profile (either on the website or the app) or by contacting a Representative 48 hours before the renewal date. Any cancellation requests received within the last week before the renewal date will take effect at the end of the new renewed period (no refund will be processed for late cancellations). Please note removing a credit card on your account does not constitute cancelling your contract.
Customer consent to Le Chalet Clinic Whole-Body Cryotherapy treatment
7.1You understand that it is mandatory to wear Personal Protective Equipment (PPE) consisting of a headband, mask, gloves, socks, enclosed footwear, shorts and vest during my Whole Body Cryotherapy (WBC) session as a safety precaution. You also understand that I should not remove Personal Protective Equipment (PPE) at any time during my Whole Body Cryotherapy (WBC) session.
7.2You understand that wet or damp clothing cannot be worn at any time during a Whole Body Cryotherapy (WBC) session. If you need dry clothing, it is available upon request — please ask the receptionist or chamber technician for assistance.
7.3You understand that you cannot enter the chamber with wet hair or moisture or oil on my skin.
7.4You understand that users of the cryo chamber must be at least 18 years of age or older and confirm that You are 18 years of age or older.
7.5You understand that if you wear contact lenses, it may be helpful to close or blink my eyes to moisturise them.
7.8You understand that You may be refused entry to the cryo chamber for safety reasons.
7.9YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD ALL OF THIS INFORMATION AND THE ONES CONTAINED IN YOUR ONLINE SIGNUP FORMS. YOU CONFIRM YOU HAVE HAD THE OPPORTUNITY TO CONSIDER THE INFORMATION, ASK QUESTIONS AND HAVE HAD THESE ANSWERED SATISFACTORILY.
Contact us
Le Chalet Cryo Ltd (trading as Le Chalet Clinic)
Unit 10, DS3 Link
34 North Colonnade, Canary Wharf
London E14 5HXOr via our contact form.
